Tenant Management Software

As trusted experts within the PropTech industry, WebTerrier has developed a truly innovative and revolutionary tenant management solutions software designed for property owners and occupiers of commercial property. Used by hundreds of clients across the globe, we are renowned for building the most advanced property management software platforms available for commercial occupiers, and landlords.

Trusted by industry-leading national and international companies including Superdry, Waterstones, and F.Hinds, our tenant management software is designed to streamline property management for businesses of all sizes, enhancing customer services and improving business operations.

WebTerrier on multiple devices

Key Features

Occupiers have a specific set of requirements when managing their leases and these are some of the key features that we think will benefit you.

Compliance

Keeping on top of all your compliance obligations can be a daunting task. WT allows you to set up, monitor and report on all of your compliance related activity - from EPCs to Gas Certificates to Health and Safety Training.

Contact Management

You can use WebTerrier as your primary contact management system for all property related contacts. Each property can have key contacts attached – managing agent, letting agent, asset manager, etc

Lease Tracking

Our intuitive interface gives you a complete overview of your portfolio - everything you need for comprehensive asset management. Break your portfolio into different groups and analyse and report on performance for each.

Store Report

The Store Report is designed for occupiers who want a single page summary of each of their locations. Despite its name, it can be used for any type of space - retail, offices, industrial etc.

Document Storage

To ensure your WT database really is your single point of reference for your portfolio, you can upload photos, plans, pdfs and other documents for all properties and units in the system.

Critical Dates

Just one missed notice date, expiry date or review date can cost your company dearly and severely compromise the value and performance of the portfolio. With WebTerrier, you'll never worry about missing a critical date again.

Clients

Features

There are many other features common and available to all types of users of WebTerrier.

Our detailed but intuitive interface gives you a complete overview of your portfolio - everything you need for your comprehensive asset management.

All of the key facts about your tenancies and void units easily accessible and reported on - from detailed area breakdowns to planning and repair covenants, from L&T 1954 to Turnover rent provisions.

Break your portfolio into different groups (eg. by sector, region and asset manager) and analyse and report on performance for each.
Lease Tracking Screenshot
Lease Tracking Screenshot
Lease Tracking Screenshot
Lease Tracking Screenshot

Reports are an essential component of any property system. With WebTerrier you can build and customise your own branded on-screen reports using our powerful, flexible reporting tool, then export them instantly to Excel.

Capture your yearly, half-yearly or quarterly valuations on our valuations tab, along with notes and yield information.

If you want to view the geographical spread of your properties, you can geocode and map your portfolio in seconds.
Reporting Screenshot
Reporting Screenshot

Just one missed notice date, expiry date or review date can cost your company dearly and severely compromise the value and performance of the portfolio. With WebTerrier, you'll never worry about missing a critical date again - our unique colour coded schedules bring the important dates straight to your attention.

All events can be assigned to a member of your team, or an external agent, and you can track the status of each negotiation from commencement to conclusion.

And to make doubly sure, you can set up automatic email alerts for all your events as well, eg. 6 months before a Rent Review or 12 months before a Lease Expiry date.
Events Screenshot
Events Screenshot
Events Screenshot

Developed in close consultation with several of our clients, Asset Plans are a superb single page summary of all the key facts and activity regarding a property. You can build and design your own plan layouts choosing from elements such as Key facts, a map, a timeline of forthcoming events, a min-tenancy schedule, selected photographs, plans, key contacts and estate management issues.

For landlords, they’re a great tool for board meetings, helping you to focus and structure your discussions. And, if you’re an asset management working for a client, they’re an ideal way of showing them what’s happening and how it’s being dealt with on a property by property basis.
Asset Plans Screenshot
Asset Plans Screenshot
Asset Plans Screenshot
Asset Plans Screenshot
Asset Plans Screenshot
Asset Plans Screenshot

For asset managers working on behalf of a client’s portfolio, a clear plan of activity with measurable performance is essential. Our business plans allow you to build up an “action plan” of activities for the forthcoming year, with each item (which can be at an estate or unit level) allocated a potential value, an estimated chance of success, and its own activity log.
Business Plans Screenshot
Business Plans Screenshot
Business Plans Screenshot

Asset Management throws up a lot of work in addition to leases and critical dates. Our Estate Management module allows tracking of all non-event based issues and activity. So if there are tenant issues, structural problems, repairs, covenant breaches… or just about any other issue you can think of, you can track it from beginning to end, adding time-stamped notes as you go to ensure a detailed audit trail.
Estate Management Screenshot
Estate Management Screenshot
Estate Management Screenshot

For multi-let, multi-floor office blocks, a scaled stacking plan is a very powerful visualisation of the building – as well as seeing all your tenants and how much space each occupies, you can also see by the colour scheme how much area is vacant, where tenants are holding over, and the relative lengths of the leases.

For full details you can mouse over any unit, or click to open the full record.
Stacking Plans Screenshot

Keeping on top of all your compliance obligations can be a daunting task. WT allows you to set up, monitor and report on all of your compliance related activity - from EPCs to Gas Certificates to Health and Safety Training.

Each item can have its own recurring schedule to ensure that at any time you can see what's pending, what's overdue, and where there are issues to be resolved. You can log all of your activity against any entry for a complete audit trail.

You can even set up email reminders for when compliance activity becomes due. WT helps make compliance simple and transparent.
Compliance Screenshot
Compliance Screenshot

Every property, tenancy and event in WT has the ability for you to add multiple date-stamped notes against them. This means it’s easy to capture any thoughts, conversations or small issues thrown up by anything in the portfolio. You can optionally mark notes as “to do” items and assign them to a member of the team for follow-up.
Notes Screenshot
Notes Screenshot
Notes Screenshot

Make the system work for you by customising your home page, focusing on the metrics that matter for your role and responsibilities. Choose from a large library of customisable elements, including multiple charts for properties or tenants by area, rent, value or ERV. Then dig deeper into the data by going to our dashboards page and creating your own charts which can be exported for presentations or other documents.
Dashboards Screenshot

To ensure your WT database really is your single point of reference for your portfolio, you can upload photos, plans, pdfs and other documents for all properties and units in the system. They can be classified (“tagged”) for easy reference and searching. Our users store copies of the lease, side letters, plans, property photos and tenancy schedules. Additionally, any images you upload, whether photos or plans, can be incorporated into your asset plan report.
Document Management Screenshot
Document Management Screenshot

You can use WebTerrier as your primary contact management system for all property related contacts. Each property can have key contacts attached – managing agent, letting agent, asset manager, etc – and you can also store contact information for all of your tenants. If you’re worried about the imminent EU GDPR regulations, our forthcoming GDPR activity tab (available Q1 2018) will help you implement and track your compliance activity.
Contacts Screenshot
Contacts Screenshot
Contacts Screenshot

For fee-based property practices and consultancies, our job tracking module allows you to do detailed monitoring of all your work across the firm. See who’s doing work for whom, what kind of work they’re doing, what the fee is, and when it’s expected. From that you can generate historical and forward-looking reports, slicing the data by job type, client, department or surveyor, giving you a powerful insight into the performance of your business.
Job Tracking Screenshot
Job Tracking Screenshot
Job Tracking Screenshot

Our Story

We understand that the commercial real estate environment is rapidly evolving, and as an occupier, you need to ensure that you stay up to date with property management, lease management, and facilities management. Our tenant management software offers a range of property management tools, including features that will help you streamline processes and deliver insights that drive more informed decisions.

WebTerrier can help you better manage complex leases, terms, and agreements for a range of properties, whether that's industrial, office, retail, or a mix of these. Our powerful and insightful property management system features flexible and precise lease accounting reports to ensure compliance, whilst our facilities management system will help you never miss a key date or event.

Having worked alongside commercial occupiers for over 25 years, we have listened intently to not only what you need and want but the pain-points you experience as occupiers. We designed our solution keeping in mind the demand for web and mobile apps in property management.

We took all of these valuable insights and built a system that seamlessly manages your assets, increases your overall efficiencies, and minimises administration time. Our clients are in complete agreement when we say our software is a complete game-changer for the commercial real estate industry. If you want to stay updated on industry changes or our insights, have a look at our blog.

WebTerrier's cloud-based occupier property software allows you to securely access all the information you need when you need it - which is vital for busy professionals. Our system is scalable and can grow with your portfolio, and the flexibility within the software ensures you can customise it to work the way you want it to.

Why not contact us for a free online demonstration, so you can see first-hand how our software can work for you and your commercial property portfolio. Experience the potential of our advanced features and discover how WebTerrier can transform your property management.

Testimonials

Bobby Darwen
Global Acquisition Manager
Superdry

WebTerrier has been a big step forward in the management of our Global Store Portfolio. The platform provides a comprehensive real time analysis and makes data points for key stakeholders across the business easily accessible.

Robert Whiting
Commercial Property Director
Essential Living

Our entire team has found it very easy to get up to speed with WebTerrier, helped by the fact that it’s so flexible and customisable – we can just include the functionality and screens we need. It’s become a key resource as we expand and develop our commercial portfolio

Louise Jones
Property & Project Manager
JoJo Maman Bebe

Both our inhouse team and our property advisers have quickly become enthusiastic users of WebTerrier; it has proved to be easy to use and combines a clean, clear interface with remarkable flexibility and depth, giving us quick and easy access to information on our portfolio. The fact that it's available from anywhere, at any time, means that we can always access key data or documentation and manage our retail portfolio more effectively.

Neil Hinds
Property Director
F Hinds Ltd

WebTerrier has quickly become an invaluable tool for managing our stores, both freeholds and leaseholds. We have been very impressed by the support we have been given - both in helping us to to migrate across to their platform and subsequently. I think that any occupier would benefit from this system.

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